Ben Kobayashi

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Ben Kobayashi

App Store Reviews

App Store Reviews

Utilizing existing perspectives and opinions

App Store Reviews

Utilizing existing perspectives and opinions

In order to figure out current viewpoints, I used 3 different research methods: App Store Reviews, User Surveys, and User

Interviews. My goal was to start broad, and narrow my focus based on the results of the previous research method. Starting

with App Store Reviews, I took advantage of the large amounts of existing perspectives and opinions.

In order to find this out, I began with 3 different research methods: App Store Reviews, User Surveys, and User Interviews.

My goal was to start broad, and narrow my focus based on the results of the previous research method. Starting with App

Store Reviews, I took advantage of the large amounts of existing perspectives and opinions.

In order to find this out, I began with 3 different research methods: App Store Reviews, User Surveys, and User Interviews.

My goal was to start broad, and narrow my focus based on the results of the previous research method. Starting with App

Store Reviews, I took advantage of the large amounts of existing perspectives and opinions.

App Reviews Analysis

App Reviews Analysis

App Reviews Analysis

User Surveys

User Surveys

What is causing students to have such a negative view on the app?

The surveys focused on how satisfied/dissatisfied users were with the apps features, looks, and ease of use. Since the

navigational & informative issues seemed to cause the other two areas of frustration, understanding the issues with the apps

overall features could help understand the dissatisfaction over time & missed expectations.

Explanation Quotes

Explanation Quotes

It doesn’t always work, could use a better user interface.

It doesn’t always work, could use a better user interface.

It works, but it looks cluttered and it is hard to navigate and the icons are not clear.

It works, but it looks cluttered and it is hard to navigate and the icons are not clear.

It is a very basic interface that does not have many features or looks.

It is a very basic interface that does not have many features or looks.

Not really accessible, looks ugly and doesn’t work half the time.

Not really accessible, looks ugly and doesn’t work half the time.

Lags a lot, takes a while to get used to, feels disorganized and information is heavily

packed which makes it hard to find what you’re looking for.

Lags a lot, takes a while to get used to, feels disorganized and information is heavily

packed which makes it hard to find what you’re looking for.

It doesn’t always work, could use a better user interface.

It works, but it looks cluttered and it is hard to navigate and the icons are not clear.

It is a very basic interface that does not have many features or looks.

Not really accessible, looks ugly and doesn’t work half the time.

Lags a lot, takes a while to get used to, feels disorganized and information is heavily

packed which makes it hard to find what you’re looking for.

User Interviews

User Interviews

User Interviews

What are people's firsthand experiences with the BT app?

The app reviews in conjunction with the survey results provided a lot of useful insights. However, I wanted to continue to dive

deeper into what people thought and experienced.

User Interview Criteria